Welcome to ELEGANCNOW.ME by Elegance LLC .

Elegance LLC maintains the elegancenow.me website.

Please read these Terms and Conditions carefully before using the website operated by ELEGANCNOW.ME.

Your online purchase from our E-shop and use of the Subscription or Booking Services is conditional on your acceptance and compliance with these Terms and Conditions.

The United Arab Emirates is our country of domicile and any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

ELEGANCNOW.ME will NOT deal or provide any services or products to OFAC (Office of Foreign Assets Control) and sanctions countries in accordance with the law of UAE.

Minors under the age of 18 shall be prohibited to register as a User of this website and are not allowed to transact or use the website.

Terms and conditions apply to all users and visitors to the ELEGANCNOW.ME website and its services.

If you have any questions regarding these Terms, please contact us before purchasing, or booking any of the Services or using our Subscription at info@elegancenow.me. Please do not use our Subscription, E-shop or avail our Services if you do not agree with any of the Terms and Conditions.

  1. DESCRIPTION OF SERVICE

ELEGANCNOW.ME is an E-commerce and online Subscription platform allowing users to purchase fabrics and garments  from our E-shop

The product purchases and relevant services are delivered to the customers at their given address within the time mentioned in our delivery terms or at the scheduled date throughout the period of their purchased subscription plan.

  1. PAYMENT TERMS

Orders with delivery address in UAE :

  • Online payment after checking if the items are 100% available in stock , we will  send you a link or bank details to complete the payment.
  • Cash On Delivery ( T&C Apply )

All orders must be paid in advanced prior to shipping .

RETURNS AND CANCELLATION POLICY

EXCHANGE:

Order once booked cannot be changed.

The product cannot be changed/exchanged once it is shipped out.

We do not have an exchange policy. You may cancel (subject to and as per our cancellation policy mentioned below) and book a fresh order for the product you want.

CANCELLATION:

If you wish to cancel your order, please do so before the order is shipped.

CANCELATION BEFORE SHIPPING:

There will be a cancellation charge of 5% of the product price paid, towards transaction and administrative charges.

The balance will be refunded to you upon receipt of the returned product and its approval by the inspection department.

CANCELATION AFTER SHIPPING:

There will be a cancellation charge of 5% of the price paid towards transaction and administrative charges.

The two-way shipping charges and other taxes and levies will be deducted at actuals from the product price and the balance will be refunded.

Balance amount will be refunded subject to the following conditions:

  1. A cancellation request must be raised within 24 hours of receipt of goods by sending an email to info@elegancenow.me describing the reasons for cancellation.
  2. If the cancellation request is accepted by Elegance LLC, then only arrange for a courier to return the sari.
  3. The return courier must be arranged by the customer and the charges of the return courier will be borne by the customer.
  4. Product must be handed over to the courier within 24 hours of acceptance of cancellation by elegance.
  5. Product must be returned in its original packing. If packing is tampered with, the goods will not be eligible for a refund.
  6. The product must be in the same condition in which it was sent originally. Cramped, crumpled, stained, or damaged product will not be eligible for refund.
  7. If product is damaged during the return, we will not be able to process the cancellation and the refund thereof.
  8. Goods lost in return transit will not be eligible for refund.
  9. Items must be returned unused, unworn, unwashed, and undamaged to qualify for refund.
  10. A refund will be processed only after the product is received, inspected, confirmed to be eligible for refund by the inspection department of Elegance LLC.

If a product is returned to the sender (elegance) due to customer’s refusal to pay any government-imposed tax or levy of the recipient’s country of delivery, then the return will be considered not eligible for refund and the amount will not be refunded.

The entire process up to the refund processing by elegance may take from 10 to 21 days, not including the time taken by the banks or card companies to process the request once initiated by us.

RETURN OF DEFECTIVE/WRONG PRODUCT:

If there is a manufacturing defect in the product, or if we have supplied the wrong product, please contact us at info@elegancenow.me within 24 hours of receipt of the product with photographs of the defect, or the details of the ordered product and the supplied product.

We will arrange for the return pick up and bear the cost of return-courier and refund full price of the product. The above-mentioned terms related to quality check and eligibility for refund by the inspection department will apply, nevertheless.

A slight color difference between the image and the actual product due to image resolution or display on your device or the difference between the way you perceived the fabric or its feel/fall based on the image and the actual fabric or its feel – are not valid reasons for return and such products will not classify as defective/damaged/wrong products for the purpose of cancellation/return.

Before purchase, communicate with us for more information and clarification on such matters. We are available on a call or WhatsApp during 8am to 8pm (UAE time) all 7 days of the week.

CANCELLATION IS NOT POSSIBLE:

  1. For any product which is customized for the customer.
  2. If product is sold during clearance sale, discount, promotion, or any coupon or code is applied at the time of sale.
  3. If it is specifically mentioned on the website, that it is non-returnable for any express or otherwise reason.

PRICING AND DELIVERY

Prices for the products and any changes to the prices are at our sole discretion, and can be made effective without any obligation for prior notice.

Free delivery : Fulfilled by ELEGANCNOW.ME: If your order is over AED 200, we will ship it free

anywhere in the UAE.

FOR UAE 

  1. The delivery within the UAE usually takes 1 to 3 working days after order booking.
  2. Prices are inclusive of delivery charges unless specifically mentioned otherwise.
  3. Prices are inclusive of all government-imposed taxes and levies unless specifically mentioned otherwise.
  4. We endeavor to ship all orders promptly and as quickly as possible. Deliveries within Zone C are delivered within a maximum of five (5) working days and we don’t deliver in Nonservice areas (NSA).Zone C area- Wagan ,Zaaher ,Al Aqwa ,Al Buraimi ,Adan, Al Jeer, Ghalila, Bida Zayed, Al Marfa, Mezyad , Al Harmia, Tarif, Baynunah , Qasr Al Sarab, Qasr Al Bahar, Ghayati , Al Hamra(Abu Dhabi).Non Service area- Umm al Nar power station, Buhasa, Military camp, Truck Road, Al shaab, AL Dabiyaa, Jirab, Delma island, New Shwaib, Ayn al Faydah, Modafanah( Oman border) , Buraimi, Adgat, Dadna, Ghalilah.

 YOUR PERSONAL INFORMATION

When you use the ‘ELEGANCNOW.ME’ service, ELEGANCNOW.ME will collect certain data about you. Please be aware that the material/data uploaded and collected by us, will be considered non-confidential and non-proprietary.  The User is responsible for maintaining the confidentiality of his account.

All personal details uploaded to ELEGANCNOW.ME for payment and purchase purposes will be held by the ‘TELR Payment Gateway’, operating as per UAE law. Please visit their website for terms and conditions. By providing us with your email and direct contact number, you allow us to contact you directly via (message, call, email) for promotional purposes unless directed otherwise (via our opt-out system).

User agrees that by accepting this Terms and Conditions Agreement, User is consenting to the use and disclosure of their personally identifiable information and other practices described in our Privacy Policy, as per UAE law. If any provision of these Terms and Conditions shall be unlawful, void or unenforceable for any reason, the other provisions (and any partially-enforceable provision) should not be affected thereby and shall remain valid and enforceable to the maximum possible extent.

For further details please make sure to check our Privacy Policy.

  • INDEMNIFICATION

 User agrees to indemnify and hold ELEGANCNOW.ME, its parents, subsidiaries, affiliates, officers and independent contractors, harmless from any demand or claim, including reasonable attorneys’ fees and costs, made by any third party due to or arising out of User’s use of the Service, the violation of this Agreement, or infringement by User, or other user of the Service using User’s computer, of any intellectual property or any other right of any person or entity.

  • DISCLAIMER REGARDING ACCURACY OF INFORMATION

 COMPLIANCE WITH LAWS

If you wish to make a claim as a result of using one of our Service(s) or Subscription(s), the courts in Dubai, United Arab Emirates will have jurisdiction.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Emirate of Dubai, United Arab Emirates.

Users agree that they shall not use the Service(s) or Subscription(s) in any way that violates federal, state, or international laws, regulations or other government requirements.

Users are responsible for compliance and assume all knowledge of applicable law and with any such laws.

User further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable state, local, national, or international law or regulation.

  • TRADEMARK AND COPYRIGHT INFORMATION

All content on the ELEGANCNOW.ME, including graphics, images, text, site design is owned by us. Any distribution of materials on the website (replication, downloading, modifying, etc.) without prior written permission by ELEGANCNOW.ME is prohibited.

 

  • OTHER TERMS

We may revise these terms of use at any time by amending this page. We ask that you visit this page from time to time to take note of any changes to the Terms and conditions.

  • LIMITATION OF LIABILITY

ELEGANCNOW.ME has given extra care to the design of our E-commerce and Subscription platform. However, if any technical problems, errors or omissions occur in relation to our content, we are not responsible. However, we will make every effort to rectify the issue in a timely manner.

To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site, or mobile application or any website linked to our site and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

  • RELIANCE ON INFORMATION POSTED

 Content posted on our website or other related social media, and commented upon is not to be taken as advice upon which you should rely on. We do not hold any responsibility for any reliance being placed on such materials or content.

  • CONTENT STANDARDS

 We ask that when you use our platform or service(s) to post material on the website or associated social media that you be mindful and comply with the applicable law in the United Arab Emirates and in any country from which they are posted.

Contributions must not:

  • Contain defamatory information about any person, or be offensive, inflammatory, promote sexually explicit material, or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or harass any other users or persons;
  • Users must not infringe any copyright, database right or trademark;
  • Users must not deceive any person or be in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence or promote any illegal activity;
  • Users must not misrepresent their identity or impersonate any person;
  • Users must not promote or assist any unlawful act.
  1. CONTACT

For all comments, requests and questions, please email ELEGANCNOW.ME directly at

info@elegancenow.me